To support delivery of our Services, Elvex Inc., may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor.
Elvex currently uses third party Subprocessors to provide infrastructure services, and to help us provide insights about usage of our services, customer support and email notifications.
Elvex may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Purpose of Processing | Data Hosting Location |
|---|---|---|
| Amazon Web Services, Inc. | Elvex Services: Third-party infrastructure hosting provider | United States |
| Okta, Inc. (”Auth0”) | Elvex Services: Third-party user authentication and authorization service | United States |
| Intercom, Inc | Third-party service provider of customer support tools | United States |
| Twilio, Inc. (”SendGrid”) | Elvex Services: Transactional e-mail, SMS and Phone functionality | United States |
| Functional Software, Inc. (”Sentry”) | Third-party runtime error monitoring, reporting and alerting | United States, Germany |
| Google LLC (”Google Analytics”) | Third-party analytics provider | United States |
| Hotjar Ltd. (”Hotjar”) | Third-party analytics provider | United States |
| Amplitude, Inc. (”Amplitude”) | Third-party analytics provider | United States |
| Twilio Inc. (”Segment”) | Third-party analytics provider | United States |
| June Inc. (”June”) | Third-party analytics provider | United States |
| SolarWinds Worldwide, LLC. (”Papertrail”) | Server logging aggregator | United States |
| Vercel Inc. (”Vercel”) | Third-party application hosting provider | United States |
| Parse.ly (”WPVIP Inc”) | Third-party analytics provider | United States |
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.